Christmas Returns Policy

We want to give our customers peace of mind that all eligible products purchased between 1st November 2024 and 25th December 2024 can be returned or exchanged until 31st January 2025.

Customers simply need to return the product(s) in their original re-sellable condition together with the completed Returns Form.

Please note this excludes reporting missing or damaged products which must be reported within 3 working days, so please ensure you open and check your order when it arrives.

Delivery

Products that are in stock and ordered before 2pm, Monday to Friday, will be despatched the same working day.

Weighted Lap Pads, Shoulder Wraps and other handmade products may take 3-5 working days to be despatched, if not in stock. We will endeavour to contact customers whose orders may be affected by any despatch delays.

• Delivery is FREE for online orders of £45 and above within Mainland UK (excluding Highlands, Offshore Islands and Northern Ireland).
• Mainland UK delivery charges are £3.95 Royal Mail and £5.95 for Courier delivery for orders under £45. 
• Small products are sent by Royal Mail. Larger products are sent by Courier for Mainland UK next day delivery. For smaller products that are in stock and ordered before 2pm, you can now select and pay for Mainland UK next day delivery at the checkout stage.
• Please note we cannot deliver to a PO Box address.
• We are currently unable to ship outside of the UK.
• Bubble Tubes - Delivery to Mainland UK only.

For full delivery information, please view the Delivery page.

Returns

We want you to be 100% happy with your purchase, but if you find that the product is not suitable you must return the product to us within 30 days of receipt for a refund or exchange of the same or similar.

Returns of a sales product must be within 14 days of receipt.

To receive a refund or exchange, products must be returned unused, in their original packaging and with all original documentation.

For full returns information, please view the Returns page.