Delivery

Delivery

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Christmas Despatch and Delivery

Order in stock products by 2pm on Thursday 19th December for same day despatch. Orders received after this date may still be despatched but we cannot guarantee delivery before Christmas.

Please note Christmas delivery is not guaranteed as once your products have been passed to the courier we have no influence or control over their delivery timeframes.

Products that are in stock and ordered before 2pm, Monday to Friday, will be despatched the same working day.

Weighted Lap Pads, Shoulder Wraps and other handmade products may take 3-5 working days to be despatched, if not in stock. We will endeavour to contact customers whose orders may be affected by any despatch delays.

  • Delivery is FREE for online orders of £45 and above within Mainland UK (excluding Highlands, Offshore Islands and Northern Ireland).
  • Mainland UK delivery charges are £3.95 Royal Mail and £5.95 for Courier delivery for orders under £45. 
  • Small products are sent by Royal Mail. Larger products are sent by Courier for Mainland UK next day delivery. For smaller products that are in stock and ordered before 2pm, you can now select and pay for DPD Mainland UK next day delivery at the checkout stage.
  • Please note we cannot deliver to a PO Box address.
  • We are currently unable to ship outside of the UK.
  • Bubble Tubes - Delivery to Mainland UK only.

Our Despatch Team will arrange for all orders before 2pm to be despatched on the same day from our warehouse to our designated Courier service. Please note that the estimated delivery times are provided by the Courier and we do not have any control or influence over these. We will do our best to deliver your order on time however delivery times are approximate, and we accept no liability in respect of late deliveries. If your order is required urgently or by a certain date, please email sales@sensetoys.com and we will do what we can to meet your deadline. 

Courier Estimated Delivery Times 

  • UK Mainland - Next Day
  • Northern Ireland - 2 Days
  • Scottish Islands (HS1-9 , IV40-51 , KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE 1-3) - 2-5 Days
  • Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50) - 3 Days
  • Channel Islands - Next Day
  • Isle of Wight, Isle of Man, Scilly Isle - 2 Days

Please note that our warehouse and sales office are closed over the weekend and all UK Bank Holidays, but you can leave us a message via  sales@sensetoys.com. Despatch will not take place during this time.

Order Status

You can check the status of your order at any time by logging into your customer account via our website. A customer account will need to be created before placing an order, to use the order tracking service.  Please read our  'How do I Place an Order?' FAQ for more information.

On Receipt of Your Order

On receipt of your order please open all packages and thoroughly check for missing or damaged products as soon as possible.  You must notify SenseToys of any missing or damaged products within 3 days of the delivery. If we are not notified of missing or damaged products within 3 days we are unable to claim from the carrier and we will be unable to refund or replace the missing or damaged products. If the packaging appears damaged and you do not have time to check the products you should sign the carrier's paperwork and add the word "Damaged".

 Non-receipt of your order must be notified to SenseToys within 7 days of notification of despatch.