With the TomTag I KNOW WHAT TO EXPECT range, it’s quick and easy to make personalised visual timetables and schedules for school, home or care settings. Using plastic tags and buttons and waterproof stickers TomTag is hygienic, durable and portable but most of all it’s fun to use.
Visual prompts are all around us in our everyday lives; from road signs to calendars or notes on the fridge. They help us to understand the world and function more effectively. Visual schedules and timetables are particularly helpful to children who have difficulty processing and retaining verbal information. When we give instructions by talking, the words are gone as soon as we have spoken them. Children who have poor working memory or difficulty understanding language need extra time to think, process and interpret these instructions.
Children and adults with ASD, autism, Aspergers, dyslexia, dyspraxia, developmental delay, language impairments and other learning disabilities are often found to be visual learners. Presenting information in a visual format allows them more time to take it in and also acts as a reminder if they’ve forgotten or become distracted. Visual supports encourage communication and language development and help to develop independence, confidence and self-esteem.
Visual timetables and schedules uses pictures or symbols to show the steps involved in a task or sequence of events in a timeline. They help children to understand what they are going to be doing at a specific time or place. They give structure to a child’s day and help to reduce anxiety caused by new or unfamiliar situations or events. Learning to use a visual timetable independently reduces a child’s reliance on parents, carers or teachers to provide verbal reminders.
Products that are in stock and ordered before 2pm, Monday to Friday, will be despatched the same working day.
Weighted Lap Pads and Shoulder Wraps and other handmade products may take 2-3 working days to be despatched, if not in stock. We will endeavour to contact customers whose orders may be affected by any despatch delays.
- Delivery is FREE on orders of £45 and above within Mainland UK (excluding Highlands, Offshore Islands & Northern Ireland).
- Mainland UK delivery charges are £2.95/£3.95 Royal Mail and £5.95 for courier delivery for orders under £45.
- Small items are sent by Royal Mail Recorded Delivery. Larger items are sent by DPD for next day delivery. For smaller items that are in stock and ordered before the 2pm cut off time, you can now select and pay for DPD next day delivery at the checkout stage.
- Please note we cannot deliver to a PO Box address.
- We are currently unable to ship overseas.
You can check the status of your order at any time by logging into your customer account via our website. A Customer Account will need to be created before placing an order, to use the order tracking service.
Weekend and Bank Holidays:
Please note that we close our warehouse & sales office over all UK Bank Holidays, you can leave us a message via firstname.lastname@example.org. Please bear in mind that despatch will not take place during this time so orders may take a little longer following the bank holiday break
Christmas Returns Policy 2022
We have extended our returns policy to give SenseToys customers peace of mind for Christmas purchases. All items purchased from Monday 14th November 2022 can still be returned or exchanged until 31st January 2023. To receive a refund or exchange, goods must be returned unused, in their original packaging and with all original documentation. It is not possible for us to make a refund or exchange if the goods returned are not in perfect condition or it is obvious to us that the goods have been used. Refunds for goods which are returned used, in an unsaleable condition or after the above timeframe, will be at the discretion of SenseToys.
For items purchased after 26th December 2022 our standard returns policy will apply.
Please note; this will exclude reporting damage on products such as bubble tubes.
Is there anything that cannot be returned?:
Yes. We have a small number of products that due to hygiene reasons are not eligible for returns if any of their packaging has been opened. These are:
- All Chewbuddy™ products & all other branded sensory chews and bangles.
- All Putty*/ Sand/ Clay/ PlayFoam (*unless the inner protective bag remains unopened)
- High Fidelity Ear Plugs and Ear Defenders (Silicone Sensory Ear Plugs are non-returnable due to the nature of their packaging)
Sensory Direct Weighted Lap Pads & Shoulder Wraps
The Sensory Direct Weighted Lap Pads & Shoulder Wraps carry a ‘Lifetime Guarantee’. If your Weighted Blanket or Lap Pad develops a fault, please call our friendly Customer Services Team on 0345 257 0849, 09:00 – 17:00, Monday to Friday and they will happily arrange a repair or replacement.
Please ensure you complete a returns form when sending back your goods - this is sent with your order. Please email email@example.com if you need a replacement. Without a completed form your refund may be delayed.
Shortages & Non receipt:
Shortages and breakages must be reported to SenseToys within 3 days of receiving your order. Non receipt of an order must be reported to SenseToys within 7 days of notification of despatch.
Please ensure you complete the Returns Form with your Purchase Order Reference ( e.g. SO048123 - you will find this on your paperwork or through our Sales office) when sending back your goods . You will find the Returns Form with your order. Please email firstname.lastname@example.org if you need a replacement form or cannot find your reference number. Without a completed returns form it is likely to delay your refund.
Please allow for 10-14 working days for your refund to appear in your account.
Please contact our service team either by phone on 0345 257 0849 or by emailing email@example.com where we can advice you on our process.
What is the cost of returning a product?:
Unless the goods are faulty or sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt. Where goods are not faulty or sent in error only the cost of the goods excluding postage & packing will be refunded. For further information, please contact our sales office for further advise.
Shortages & Non receipt
Shortages and breakages must be reported to SenseToys within 3 days of receiving your order. Non receipt of an order must be reported to Sensory Direct within 7 days of notification of despatch.
SenseToys, Unit 11 Great Western Business Park, McKenzie Way, Worcester. WR4 9GN