Get an EXTRA £10 OFF this summer whilst stocks last!
What's in the pack?:
- 1 x Ear Defenders - to help with noise and sound sensitivity, fully adjustable, light weight, foldable.
- Pack of 2 x Chewbuddy™ Tags - discreet and fits neatly in the palm of your hand, comes with a clip.
- 1 x Therapeutic Putty 56g tub - strengthen fingers and hands.
- 1 x Pack of 5 Pencil Grips - helps those who grip the pencil too tightly to establish a comfortable writing position.
- 1 x 60 Minute Visual Desk Top Timer - shows the passage of time in a visual way.
- 1 x Home to School Routine Communication Fan - simple way to help children with the transition involved between home and school.
- 1 x Drawstring storage bag.
- You will save over £14 by buying these items in this pack!!........Get an EXTRA £10 OFF this summer whilst stocks last!
Who would benefit from the pack?:
This pack is ideal for those that need that little extra help transitioning between home and school.
The communication fan is ideal for children with non-verbal autism and other communication difficulties and provides a visual way to sequence the steps involved in the daily home to school routine.
The Ear defenders can make the travelling to and from school less stressful by cutting out unwanted noises, whilst the Chewbuddy™ Tags can be a welcoming oral chew or fidget, attached to clothes or school bag.
The 60 minute timer can help count down the various home routine tasks like brushing teeth, getting shoes on, packing the school bag and equally useful in the classroom as a desktop tool.
The pencil grips will help the user grip their pencil in a comfortable writing position. Use the putty to help strengthen fine motor muscles.
Good to know:
- Not recommended for children under 3 years old.
- Adult supervision required at all times.
Delivery:
Products that are in stock and ordered before 2pm, Monday to Friday, will be despatched the same working day.
Weighted Lap Pads and Shoulder Wraps and other handmade products may take 2-3 working days to be despatched, if not in stock. We will endeavour to contact customers whose orders may be affected by any despatch delays.
- Delivery is FREE on orders of £45 and above within Mainland UK (excluding Highlands, Offshore Islands & Northern Ireland).
- Mainland UK delivery charges are £2.95/£3.95 Royal Mail and £5.95 for courier delivery for orders under £45.
- Small items are sent by Royal Mail Recorded Delivery. Larger items are sent by DPD for next day delivery. For smaller items that are in stock and ordered before the 2pm cut off time, you can now select and pay for DPD next day delivery at the checkout stage.
- Please note we cannot deliver to a PO Box address.
- We are currently unable to ship overseas.
- Bubble Tubes - delivery to UK Mainland Only
- We are closed at weekends & Bank Holidays - no despatch will take place during this period.
We will do our best to deliver your order on time however delivery times are approximate and we accept no liability in respect of late deliveries. If your order is required urgently or by a certain date, please email sales@sensetoys.com and we will do what we can to meet your deadline. Our despatch team will arrange for all orders before 2pm to be despatched on the same day from our warehouse to our designated courier service. Please note that the above estimated delivery times are provided by the courier and we do not have any control or influence over these.
Order Status:
You can check the status of your order at any time by logging into your customer account via our website. A Customer Account will need to be created before placing an order, to use the order tracking service.
Weekend and Bank Holidays:
Please note that our warehouse & sales office are closed on weekends and over all UK Bank Holidays, but you can leave us a message via sales@sensetoys.com. Please bear in mind that despatch will not take place during this time so orders may take a little longer following a bank holiday break.
Returns:
We want you to be 100% happy with your purchase, but if you find that the product is not suitable you must return the goods to us within 30 days of receipt for a refund or exchange of the same or similar. Returns of a sales item must be within 14 days of receipt.
To receive a refund or exchange, goods must be returned unused, in their original packaging and with all original documentation. It is not possible for us to make a refund or exchange if the goods returned are not in perfect condition or it is obvious to us that the goods have been used. Refunds for goods which are returned used, in an unsaleable condition or after the above timeframe, will be at the discretion of SenseToys.
Is there anything that cannot be returned?:
Yes. We have a small number of products that due to hygiene reasons are not eligible for returns if any of their packaging has been opened. These are:
- All Chewbuddy™ products & all other branded sensory chews and bangles.
- All Putty*/ Sand/ Clay/ PlayFoam (*unless the inner protective bag remains unopened)
- High Fidelity Ear Plugs and Ear Defenders (Silicone Sensory Ear Plugs are non-returnable due to the nature of their packaging)
Sensory Direct Weighted Lap Pads & Shoulder Wraps
The Sensory Direct Weighted Lap Pads & Shoulder Wraps carry a ‘Lifetime Guarantee’. If your Weighted Blanket or Lap Pad develops a fault, please call our friendly Customer Services Team on 0345 257 0849, 09:00 – 17:00, Monday to Friday and they will happily arrange a repair or replacement.
Please ensure you complete a returns form when sending back your goods - this is sent with your order. Please email sales@sensetoys.com if you need a replacement. Without a completed form your refund may be delayed.
Shortages & Non receipt:
Shortages and breakages must be reported to SenseToys within 3 days of receiving your order. Non receipt of an order must be reported to SenseToys within 7 days of notification of despatch.
Returns Process:
Please ensure you complete the Returns Form with your Purchase Order Reference ( e.g. SO048123 - you will find this on your paperwork or through our Sales office) when sending back your goods . You will find the Returns Form with your order. Please email sales@sensetoys.com if you need a replacement form or cannot find your reference number. Without a completed returns form it is likely to delay your refund.
Please allow for 10-14 working days for your refund to appear in your account.
Faulty Products:
Please contact our service team either by phone on 0345 257 0849 or by emailing sales@sensetoys.com where we can advice you on our process.
What is the cost of returning a product?:
Unless the goods are faulty or sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt. Where goods are not faulty or sent in error only the cost of the goods excluding postage & packing will be refunded. For further information, please contact our sales office for further advise.
Shortages & Non receipt
Shortages and breakages must be reported to SenseToys within 3 days of receiving your order. Non receipt of an order must be reported to Sensory Direct within 7 days of notification of despatch.
Postal Address:
SenseToys, Unit 11 Great Western Business Park, McKenzie Way, Worcester. WR4 9GN